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DataOptix
Emergency

Live incident

Emergency Smart Hands

If a site is down right now, message us on WhatsApp. It reaches a coordinator directly, around the clock, and it is the fastest way to start getting an engineer moving. The form below is for the site and access detail that speeds up dispatch, not a queue you have to join first.

Reach a coordinator now

Both of these are monitored. Use whichever is quicker for you.

WhatsApp 07568 349248Email info@dataoptix.co.uk

A coordinator replies within 2 business hours on ordinary enquiries. Emergencies are picked up ahead of that queue, at any hour.

Send the dispatch detail

Filling this in gives a coordinator what they need to find the right engineer and get them through the door. If you have already messaged on WhatsApp, this adds the detail rather than repeating it.

The building, and the suite, hall or rack if you know it.

What failed, when it started and anything already tried.

Site access

The most common reason a dispatch stalls is an engineer waiting at reception.

We commit to how quickly an engineer responds, not to a resolution time. Ordinary enquiries are answered within 2 business hours.

What happens next

  1. A coordinator acknowledges you and confirms what is known: the site, the fault and whether access is already arranged.

  2. We identify a vetted engineer who can reach the facility, and tell you who is coming and when to expect them.

  3. You get a documented handback when the work is done, with photographs where the work is physical.

DataOptix commits to how quickly an engineer responds and is dispatched. Resolution time depends on the fault, the parts and site access, so we do not promise one. The FAQ explains the difference in full.